Speaking with Zendesk’s Chief Legal Officer, Shana Simmons, at the company’s recent Relate 2025 conference, I learned not ...

"Companies used to have a manual process with a dedicated team who looked through those tickets," Adrian McDermott, Zendesk's SVP of Product Development told us. "Now they can use our machine ...

Its seamless integration with Zendesk's customer support platform sets it apart, though advanced features are limited to higher-tier plans. Solid choice for prioritizing ease of use and customer ...

It's the second of two days at Zendesk Relate 2025 and we're ready for more exciting content! TechRadar Pro is live in Las Vegas, ready for Zendesk's annual convention, where we're hearing from ...

With over 10,000 businesses already using Zendesk AI, and the unveiling of its Agentic AI platform, this isn’t a promise, it’s a current day playbook. Amongst all the promises and talk in the ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

(RTTNews) - TELUS Digital Experience (TIXT) Wednesday has announced a strategic collaboration with Zendesk to integrate AI-powered customer service solutions with global CXM expertise. This ...