Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...

Speaking to CRN, Russell Horton, the CEO of FluidOne which boasts an NPS of 81 on its company website, said that he only started to measure the company's score when he joined the business in 2018. He ...

Net Promoter Score is used by many companies as a way of measuring their customer experience, but few make use of all the data collected. Business and brands often trumpet good NPS scores, and why ...

Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...

The Net Promoter Score (NPS) is the most widely used measure of customer loyalty. More than two-thirds of Fortune 1000 firms report using it (Kaplan, 2016). At its core is a single loyalty question: ...