If the information on your closed account is accurate but it’s lowering your score, you can try requesting its removal by ...

A long-term Commonwealth Bank customer has been left confused and stressed after being informed that her and her partner's accounts would be closed at the end of May with no explanation as to why.

But before the bank would close the account, it may issue a letter to the customer informing them that their account is considered abandoned, and the account "may be turned over to the state under ...