Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

The mobile app of ManageEngine ServiceDesk Plus strengthens the customer support experience with its advanced ticketing and management functions tailored for optimal efficiency. This desk solution ...

With the goal of consistently and effectively delivering best-in-class customer experience through both physical and digital channels, the company embraced the Salesforce Customer 360 platform to ...

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a winner in ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...