Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a winner in ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...

L&T Finance Ltd. introduces a new corporate website that offers enhanced user experience with its intuitive design and ...

With the goal of consistently and effectively delivering best-in-class customer experience through both physical and digital channels, the company embraced the Salesforce Customer 360 platform to ...

Our Telekom has officially selected Oracle to drive a major, end- to-end, digital transformation initiative. Utilising Oracle ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...

The Philippines is accelerating its digital transformation, with artificial intelligence at the forefront. AI brings both challenges and opportunities in enhancing customer experience (CX).