Chase customers who use Zelle will soon have a new policy to keep in mind. Beginning March 23, 2025, JPMorgan Chase may block certain Zelle payments if it thinks they originated from social media.

And the millions, or billions, of lost revenue are rarely recovered. More and more consumers are now using social media to interact with brands; yet, most customer complaints, questions, and comments ...

Nearly 60% of consumers said they find it important for brands to respond to customers on social media. Frequent social media users most commonly turn to a brand’s Facebook (55%) and Instagram ...