The 21-page report characterizes the emergency dispatch center as “fraught with divisive controversy” over replacement of an ...

A 911 dispatch center in Virginia turns to artificial intelligence to direct callers to non-emergency resources, allowing ...

MORRISON, Ill. (KWQC) - Whiteside County’s new centralized 911 dispatch center is officially up and running, streamlining ...

A new class of graduates is ready to take the floor answering emergency calls for the Kansas City, Missouri, Police ...

As Nashville first responders prepare for one of their busiest weekends of the year, the 9-1-1 dispatchers who direct them ...

The city said the strike is posing unacceptable threats to public safety as more than 9,000 AFSCME District Council 33 ...

CommsCoach is AI-powered technology designed to give dispatchers real-world experience in a controlled environment in ...

Nearly a year after a tragic system outage at the D.C. 911 dispatch center, 7News learns what has changed within the agency.

County officials extended their sincere gratitude to the Telecommunicators and emergency dispatch staff who managed this extraordinary workload with exceptional skill and professionalism. Their ...

Morehead 911 Dispatch now has the capability to receive text messages to 911—becoming one of the few dispatch centers in Kentucky to offer the service.

When a guest at a party called 911 due to another guest suffering a heart-related medical emergency, "the caller experienced a hostile male dispatcher, who according to the caller, accused ...

A 911 dispatcher can authenticate, through radio communication and other methods, whether a person with a badge or driving a car with blue lights is a real law enforcement officer.