From literacy campaigns to empowering influencers, CIOs are upping their change management game to promote adoption and drive ...

From the old days of interactive voice response (IVR) adoption and screen pop to advancements in self-service automation, sentiment analysis, call analytics and AI, contact centers are often at ...

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

THE PSYCHOLOGY OF ADOPTION: WHY RESISTANCE IS HUMAN To understand why change management often takes a backseat, leaders need to consider not just the economic realities of the construction ...

Interview Adoption of generative AI for enterprise customers isn't taking off in the manner many in the industry expected – ...

Artificial Intelligence is actively shaping the future of healthcare, and the speed of innovation is accelerating every day. Tech-focused leaders in healthcare and beyond know that the path to truly ...

Navigating these challenges requires a deep understanding of change management, ... People-Centered Approach for Managing Change and Technology Adoption Highlighted in New Blueprint From Info-Tech ...

Key Points Change management initiatives can be measured through some selected metrics to gauge their efficacy. Working in conjunction with project managers, change managers, and stakeholders is a ...

On the change management front, Asana noted that 49 percent of AI workflows are built for individual use, which only drives 6 percent of downstream adoption by colleagues and peers.

Telstra is proposing a net reduction of about 500 roles, but maintains that the cuts are not due to the organisation's ...

The truth is, change management success hinges on how well you identify, engage, and manage stakeholders. ... Low adoption rates: New strategies or systems are ignored or outright rejected.

Since its founding in 2009, 4Liberty has been a trusted resource for utilities, offering comprehensive operational consulting, project management, financial analysis, and construction management.