A hotel receptionist recorded an encounter she had with an angry customer who claimed to have booked a different room, arguing to get an upgrade. She handled him with such grace.

You need a receptionist who can handle the occasional problem customer - a disgruntled client who wants a return, or one who's just angry or nervous. A well-trained receptionist listens to what ...

The chronically angry person will immediately assume the receptionist is disrespecting them. Their irrational belief will tell them that others should respect them and that it is terrible that ...

Thursday column: This is a public service announcement on behalf of pediatricians' offices everywhere: Please don't yell at the receptionist or browbeat the nurse. They didn't cause the swine flu ...

Surveillance footage caught an enraged man spraying a receptionist with a fire extinguisher when he was denied a hotel room. The incident took place in Xi'an city in China's Shaanxi province on ...

Add articles to your saved list and come back to them any time. A man enraged by problems with his BMW car grabbed a shotgun and took an employee hostage at the automaker's French headquarters on ...

A MEDICAL receptionist was left shaken after an angry patient told her he would throw acid in her face.

All that can make for a cranky receptionist. So yes, the job is stressful but that does not excuse her behaviour, ... Ask yourself: Am I the only one the receptionist seems angry with?