To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change management.

Rather than replacing RBA, agentic AI expands its capabilities by introducing intelligence where traditional automation lacks ...

Reflecting on my 30-year career as a project manager, I have come to realize process automation projects have unique challenges, which make them more difficult to execute than other types of projects.

The dictionary defines automation as “the technique of making an apparatus, a process, or a system operate automatically ... Automation professionals are responsible for solving complex problems in ...

How do you determine whether AI, automation, or any emerging tool is worth the investment? The answer isn't as complicated as ...