President Biden signs the executive order on customer service in the Oval Office on Dec. 13. Drew Angerer/Getty Images Get the latest on need-to-know topics for federal employees delivered to your ...

On December 13, 2021, just about three weeks ago, President Joe Biden signed an Executive Order that is a big step in the right direction for the government to provide a better level of service.

He has a post on our site right now headlined “Making the Customer Service Executive Order Really Work.” He joined the show now to discuss the Biden administration’s CX priorities.