The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Although in my 40+ years in journalism, I've written over a million words, I find myself at a loss in recent days. There are ...

A priest and a sister: two people you may find yourself turning to for prayer and guidance. This dynamic duo has had each ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...

For reporters, it's hardly unusual to call sources on the phone to learn details or get quotes that will enliven their ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

There are many disconnects between what the Trump administration says about health and what it’s actually doing, scientists ...

Morrison, 52, and Kootenai County Fire and Rescue Battalioin Chief Frank Harwood, 42, died while Coeur d’Alene firefighter/engineer Dave Tysal, 47, was wounded and remains at Kootenai Health in stable ...

In response to the GAO findings, the VA promised to assess the outcomes of calls to the complex unit compared to the main ...

Spokane is set to face significant changes in its 911 emergency response system, as the Spokane Regional Emergency ...

Motorola Solutions, Inc. (NYSE:MSI) is one of the 10 Best 52-Week Low Tech Stocks To Buy According to Analysts. On June 23, ...