Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

There are many disconnects between what the Trump administration says about health and what it’s actually doing, scientists ...

Skies will be lighting up with fireworks on Friday, but so will 911 lines. Emergency response dispatchers face a flood of ...

Eight 911 hang up calls were among the 57 service calls Saugeen Shores police responded to over a 24-hour period ending June ...

Businesses can now communicate with customers via WhatsApp voice calls, video calls and voice notes, plus more AI agents have ...

Although in my 40+ years in journalism, I've written over a million words, I find myself at a loss in recent days. There are ...

In response to the GAO findings, the VA promised to assess the outcomes of calls to the complex unit compared to the main ...

Morrison, 52, and Kootenai County Fire and Rescue Battalioin Chief Frank Harwood, 42, died while Coeur d’Alene firefighter/engineer Dave Tysal, 47, was wounded and remains at Kootenai Health in stable ...

Motorola Solutions, Inc. (NYSE:MSI) is one of the 10 Best 52-Week Low Tech Stocks To Buy According to Analysts. On June 23, ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...