The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Although in my 40+ years in journalism, I've written over a million words, I find myself at a loss in recent days. There are ...

A priest and a sister: two people you may find yourself turning to for prayer and guidance. This dynamic duo has had each ...

To conduct business confidently, consumers and businesses must be certain they can trust the identity of the caller.

T2 is launching a mass rollout of the Voice Assistant service. It will be available free of charge to all subscribers. The ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

As phone and internet services in Iran have been shut down, reports suggest Iranians living abroad are hearing AI voice when ...

An answering service is a third-party entity that takes calls on behalf of your business. They shorten customer wait times, bolster consumer confidence and connect your clients to your brand on a ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...

For reporters, it's hardly unusual to call sources on the phone to learn details or get quotes that will enliven their ...

Having bought a Skoda Kodiaq has been one of the best decisions ever, but for one issue; the customer care calls!Every time I ...