A ferocious storm killed eight people on a day full of misfortunes and coincidences that showed the limits of human control.

Tia Mitchell and Lori Montenegro also joined Poynter as part of 'Moments of Truth' traveling exhibit to discuss media literacy and press freedom.

Job seekers across the country are starting to encounter faceless voices and avatars backed by A.I. in their interviews.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

With immigration front and center in American politics, even immigrants and refugees who are directly affected hold differing ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Silence after a job interview can be disheartening, but it doesn't always reflect your performance. Internal hires, hiring ...

Antara Dave, a product designer at Microsoft, said she landed her dream job after previously being rejected by the company.

The Business Journals features local business news from 40-plus cities across the nation. We also provide tools to help businesses grow, network and hire.

January 22, 2024, Interview: "Fifteen years ago, the world was in the midst of a financial crisis and central bankers were forced to intervene to restore trust in the financial system. Banks were the ...