As lawmakers begin crafting the 12 annual appropriations bills to fund the federal government in fiscal year 2026, Senate ...

In today’s healthcare landscape, the need for strong, adaptable leadership has never been greater. The best leaders develop other leaders. They drive change proactively and create resilient ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

UNEP's Global Centre of Excellence on environmentally-sound waste management. The United Nations Environment Programme (UNEP) International Environmental Technology Centre (IETC) was established in ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis hotline centers across Missouri.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Workday VNDLY Named a Leader in Everest Group's Vendor Management Systems (VMS) PEAK Matrix® Assessment 2025 PR Newswire PLEASANTON, Calif., June 24, 2025 ...

Obinna Ekezie Jr., the No. 1-ranked center in the 2027 class, told KSR+ that he plans to have a call with the Kentucky staff on Sunday.