From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

Call centers aren’t going anywhere. About 46% of global contact center decision-makers project their contact centers to grow 5% to 10%, according to a 2020 report from Get Voip.And 13% of call ...

The Contact Center Association of the Philippines estimated that the industry will continue growing at annual growth rate of 15 percent, reaching a revenue level of $14.7 billion and 816,000 jobs ...

Corporate call centers—and call center providers—are embracing new analytic tools to dig deeper into the big data they generate. There are a number of business factors driving the change, says ...