The third-party call center representative improperly accessed personal data of retirement plan participants between December 2024 and January 2025.

The New York City civil service exam schedule is open for July, and some jobs pay more than others. The application period ...

In a call with a customer service rep, a customer refused to answer basic security questions and accused it of being a scam.

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save ...

A teen mom went from call-center worker to managing director by her late 20s. She shares how she did it in a male-dominated industry.

Some think this is a problem artificial intelligence can fix. A well-designed algorithm could detect the signs that a call center rep is losing it and do something about it, such as send the rep a ...

Call centers can provide call-back technology so customers do not have to wait for an available rep. Another way to improve call center metrics and reduce handle times is by deploying intelligent ...

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.

U.S. Rep. Frederica Wilson, D-Fla., urged people to call and threaten lawmakers after blaming Trump for the uptick in illegal alien detentions following a visit to a Miami ICE facility.

Train your customer service call center representatives appropriately so they are able to address and resolve the most frequent call concerns. A company representative who has to continually put a ...

THE HOUSE AND SENATE: Beacon Hill Roll Call records local representatives’ votes on roll calls from recent debate on the House rules. There were no roll calls in the House or Senate last week… ...