ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI rather than humans?

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

Very poor customer ... Express Scripts. When I call them they put a "quick shipment" on the order but that does not help. I am told that I need to order two month in advance. Awful service when ...

Former employees with Public Partnerships LLC felt the company was unprepared to take over payroll services for New York's ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...