One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

One of the most essential tools for call center QA is call recording ... quality of your calls, such as customer satisfaction, agent performance, adherence to scripts, and resolution rates.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Taxpayer service & assistance Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be ...