The Qantas breach appears to be isolated to a third-party contact center that the airline uses for customer service queries.

WASHINGTON (AP) — The House has passed the massive tax and spending cuts package that President Donald Trump calls “beautiful ...

Tampa-based outsource call center company OneTouch Direct, which has eight offices worldwide, from Buffalo to Bogota, has ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is about more than productivity.

Because the room for the new call center is so large, each hotline operator gets their own computer and desk phone to field calls ... the better — we want to help as many people as we can, in as many ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

All new MacBook Pro and iMac models unveiled this week feature an upgraded 12-megapixel front camera with Center Stage and Desk View support. Apple ...

Freshdesk Contact Center offers a popular voice-over-internet-protocol (VoIP) service. It is an ideal solution for businesses that want VoIP-enabled call monitoring software to easily manage ...

Experiences of the staff working in Philippines call centers is a preview of what's to come soon for white-collar workers around the globe ...