In a call with a customer service rep, a customer refused to answer basic security questions and instead asked to be transferred to the company’s president. Customer service workers say this is ...

The lesson here is that organisations cannot afford to be complacent about the security of their customer-facing call centre operations - wherever they are located.

76.4% of the people polled by AKJ, the organisers of the PCI Portal “Securing the Contact Centre” conference due to be held in London this month, declared themselves to be “concerned” by call centre ...

The man who ran the call centre, Amit Chauhan, denied it was a scam but declined to answer detailed questions. Mr Chauhan is now in custody after police raided the call centre.

The man who ran the call centre, Amit Chauhan, denied it was a scam but declined to answer detailed questions. Mr Chauhan is now in custody after police raided the call centre.