The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

In response to the complaints, NYSEG acknowledged that a technical error occurred during a federally mandated transition to a ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents - part of its dynamic AI workforce fully integrated ...

Microsoft is optimizing its operations by integrating artificial intelligence, resulting in significant cost savings and ...

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RG&E/NYSEG sent an email to impacted customers apologizing for the error and offering a $25 credit)ROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better ...

The tech giant is keen to show staff how much AI is transforming its own workplace. Read more at straitstimes.com. Read more ...

Residents of a Boardwalk property in southeast Calgary say management did not carry out sufficient measures and communicate ...

Andy Studio is driving a transformation for a European service company that has raised £2 million to reinvent its operations ...