Now WCVB Channel 5 Boston reports that a quarter million customers were switched to paperless billing since August, but ...

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

Rogers has ended its contract with an external customer-service firm, resulting in hundreds of job losses as the telecom ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ...

With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

A video of a heated argument between a customer and an employee at a Popeyes outlet in Kansas City, US, has gone viral on ...

Despite the impact rising energy bills are having on households, the number of complaints is falling, writes John Hearne ...