The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

In response to the complaints, NYSEG acknowledged that a technical error occurred during a federally mandated transition to a ...

Ravi Sutanjani, a growth and partnerships professional in the Indian startup ecosystem and a former Zomato employee from its ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...