Now WCVB Channel 5 Boston reports that a quarter million customers were switched to paperless billing since August, but ...

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is ...

Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

In response to the complaints, NYSEG acknowledged that a technical error occurred during a federally mandated transition to a ...

RG&E/NYSEG sent an email to impacted customers apologizing for the error and offering a $25 creditROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better ...

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than ...

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM automation system, aimed at helping businesses improve how they track leads, ...