The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Ravi Sutanjani, a growth and partnerships professional in the Indian startup ecosystem and a former Zomato employee from its ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...