What IT modernization trends are emerging and on the rise? A recent TierPoint survey asked 400 IT leaders about their IT complexities, ... Change management and organizational culture.

Cultural and bureaucratic resistance to change can slow ITSM modernization and digital transformation efforts. Leadership buy-in and stakeholder engagement are necessary for success.

Successful change management isn’t about one-time training or product updates—it’s about a systematic approach that embeds the new technology into the workflow and culture.

Office of Management and Budget memoranda to agencies (April 2011, January 2011, December 2007 and April 2005). There remain far too many examples where contracting officers attempt to put forth ...