Entrepreneurs wear many hats and hold a huge responsibility to keep clients happy. You’re usually on top of things, but nobody’s perfect. You may miss a deadline, forget an appointment or ...

The tale of the "bedbug letter," in which a complaining business customer receives a seemingly personalized and polite written apology in response to his correspondence — marred by the ...

"You never want to be 'that guy' and that day I was 'that guy.' Sincerely sorry," the man wrote. Enclosed with the letter was a $100 bill. "Honestly it gave me the goosebumps," Ramsey said.