WHKP RADIO contacted the local Cable TV provideer - Optimum - Wednesday afternoon relating to a number of comments by local ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

CommUnity Crisis Services in Iowa City will layoff employees in response to government shut down of LGBTQ+ youth-specific 988 ...

With more than 40 years in the fixed ops, Andres has seen the evolution of the service department firsthand. Today, many ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Qantas has confirmed that a cyber attack has potentially exposed the data of six million customers. The global airline said a cyber criminal targeted a call centre and gained access to a third-party ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

Conduent Transportation, a global provider of smart mobility technology solutions and business unit of Conduent Incorporated (Nasdaq: CNDT), will showcase a range of advanced transit innovations ...

FLORHAM PARK, N.J., June 23, 2025--Conduent Transportation, a global provider of smart mobility technology solutions and business unit of Conduent Incorporated (Nasdaq: CNDT), will showcase a range of ...