My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

With more than 40 years in the fixed ops, Andres has seen the evolution of the service department firsthand. Today, many ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Qantas has confirmed that a cyber attack has potentially exposed the data of six million customers. The global airline said a cyber criminal targeted a call centre and gained access to a third-party ...

Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By ...

Start Time: 09:00 January 1, 0000 9:45 AM ET Conduent Incorporated (NASDAQ: CNDT) Q1 2025 Earnings Conference Call May 07, 2025, 09:00 AM ET Company Participants Cliff Skelton - President and CEO ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, plans to report its first-quarter 2025 financial results on Wednesday, May 7, 2025 before ...

Holl beat back these claims by accusing Conduent of being hypocritical, failing to demonstrate how its new technology would work, outsourcing IT and phone center services to Guatemala and India ...

It had a performance-based contract with the S.C. Department of Health and Human Services, meaning the more Medicaid recipients who contacted the call center for help, the more Conduent got paid.

Conduent currently operates the Turnpike Authority’s E-ZPass program under an eight-year contract that began Feb. 1, 2017, for $325.6 million, though the value of the contract has increased to ...