Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer ...

In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...

One of the agents dealing with the ensuing customer tirades was a rookie. But not a human one. Prior to the debacle, Sonos ...

Beyond its educational applications, AI has potential to improve significantly the customer-serive experience of colleges, an ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Experience is everything. Effective customer service recovery turns negative moments into trust-building opportunities for ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block ...

DoNotPay, which offers an assortment of consumer-friendly services like tracking subscriptions, generating burner phone ...

Artificial intelligence-powered customer service startups Decagon AI Inc. and Neuron7 Inc. both announced big funding rounds today, with the former closing on a hefty $65 million investment, and the ...

For customer service operations today, artificial intelligence has become an essential component of responsible customer service leadership. To talk about how and why an AI agent can be your tier one ...

Two days after the Lane Transit District (LTD) delivered its inaugural State of the District address, the transit district's ...

New York-based customer service company Horatio was awarded the Bronze Stevie® Award in The 21st Annual International Business Awards® ...