The parent company of a South Carolina Medicaid call center has agreed to pay a civil settlement to the United States ...

Last night’s New Jersey U.S. Senate debate started with a shocking moment followed by a short display of humanity.

Enterprises worldwide continue to outsource contact center functions, in search of lower costs and new technologies, despite a decline in the annual value of service contracts, according to a new ...

It names Atento, Cognizant, Movate and TTEC as Leaders in two quadrants each. Concentrix, Conduent and Tech Mahindra are named as Leaders in one quadrant each. In addition, Firstsource ...

A new report from the International Foundation of Employee Benefit Plans reveals that employers are focused on improving manager mental health training, rethinking employee assistance programs ...

Commissions do not affect our editors' opinions or evaluations. Employee training and ongoing education are vital to the success of businesses of all sizes. Having the best employee training ...

1. HIPAA privacy extends special protections to reproductive healthcare: Employer action required by 12/23/24 Earlier this year, new regulations were issued under the Health Insurance Portability ...