Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Palantir Technologies Inc.'s AI and defense strengths drive growth, but high valuation prompts caution. Click for my updated ...

A new study shows that Latin America accounts for only 1.6% of global investments in AI. That’s a bad omen. | Opinion ...

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

Free stuff is great for customers and a wonderful marketing tool for businesses. But there are limits, and there is a right ...

In response to rising demand and the accelerated adoption of Agentic AI across multiple industry verticals, 4Sight Holdings Limited is investing R20 million over the next two years to develop relevant ...

The success of Hebbia's approach has implications for the broader enterprise AI market. While chatbot platforms continue to proliferate ...

Pro Medicus is in a strong financial position. As of June 2024, it had AUD 155 million in net cash, and we forecast the company to continue holding net cash over our explicit 10-year forecast period.

The competitiveness of the business ecosystem is exponentially increasing nowadays. Cutthroat competition is being observed by the business leaders to retain the customers and to optimize the customer ...

Customer loyalty evolution experienced cognitive-affective-conative-action sequence. During the process of cognitive loyalty forming, utilitarian value is the primary factor of customer value, which ...

Litera Appoints Anthee Merichovitis in Combined Role as Chief Business Transformation & Operations Officer to Enhance Customer Satisfaction, Drive Value Creation and Expand AI Adoption ...