Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

A new study shows that Latin America accounts for only 1.6% of global investments in AI. That’s a bad omen. | Opinion ...

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

Free stuff is great for customers and a wonderful marketing tool for businesses. But there are limits, and there is a right ...

In response to rising demand and the accelerated adoption of Agentic AI across multiple industry verticals, 4Sight Holdings Limited is investing R20 million over the next two years to develop relevant ...

The success of Hebbia's approach has implications for the broader enterprise AI market. While chatbot platforms continue to proliferate ...

Pro Medicus is in a strong financial position. As of June 2024, it had AUD 155 million in net cash, and we forecast the company to continue holding net cash over our explicit 10-year forecast period.

AI is everywhere in ecommerce right now. Product recommendations feel smarter. Customer questions get answered instantly. Ads seem like they read your mind.

Litera Appoints Anthee Merichovitis in Combined Role as Chief Business Transformation & Operations Officer to Enhance Customer Satisfaction, Drive Value Creation and Expand AI Adoption ...

Adobe raises annual forecasts on steady adoption of AI-powered tools Adobe has increased its full-year forecast due to strong demand for its AI-powered software tools, including Firefly, which ...

Adobe raised its full-year results forecast on Thursday, helped by continued demand for its AI-powered software tools that generate images and video content.