In today’s hyper-competitive business landscape, customer satisfaction isn’t just a metric, it’s a survival imperative. Zero Complaints: The Path to Continuous Value Creation by Gautam ...

Disgruntled customers have bombarded the affordable fashion brand with requests for answers to an array of complaints, with many alleging that their efforts to contact customer service have failed.

Disgruntled customers have bombarded the affordable fashion brand with requests for answers to an array of complaints, with many alleging that their efforts to contact customer service have failed.

MTN Mobile Money Limited has responded to a customer whose account was compromised, resulting in the unauthorised withdrawal of GH¢11,000 from her wallet. According to the company, their ...

The contract was already extended in 2019. The Contact Centre subdivision within Capita Experience will run a set of services including front-office customer contact (voice, chat email, social media ...

The financial regulator has said it is “assessing” BNF Bank after more than a week of customer complaints following a rocky IT upgrade. Customer complaints began surfacing online last ...