Not all of these complaints have to do with the product itself, but packaging, prices or even mold. Here are six products that have the most customer complaints. Milk is milk, no matter how you ...

In today’s hyper-competitive business landscape, customer satisfaction isn’t just a metric, it’s a survival imperative. Zero Complaints: The Path to Continuous Value Creation by Gautam ...

Disgruntled customers have bombarded the affordable fashion brand with requests for answers to an array of complaints, with many alleging that their efforts to contact customer service have failed.

Disgruntled customers have bombarded the affordable fashion brand with requests for answers to an array of complaints, with many alleging that their efforts to contact customer service have failed.

MTN Mobile Money Limited has responded to a customer whose account was compromised, resulting in the unauthorised withdrawal of GH¢11,000 from her wallet. According to the company, their ...

The contract was already extended in 2019. The Contact Centre subdivision within Capita Experience will run a set of services including front-office customer contact (voice, chat email, social media ...

The financial regulator has said it is “assessing” BNF Bank after more than a week of customer complaints following a rocky IT upgrade. Customer complaints began surfacing online last ...

Ur, sent a clay tablet containing a complaint to a copper merchant named Eanasir. This tablet is recognized by the Guinness World Records as the world's oldest written customer complaint.

Barclays has issued a message on social media about regular review letters it sends out. The update came after a customer reached out to the bank via social media after having issues with their credit ...

When a customer reaches out, frustrated and disappointed by a delay, your response can make all the difference. Handling such complaints with calmness and empathy not only helps resolve the ...

So, always say thank you at the start of your email. It’s imperative you acknowledge their complaint and show you care about their grievance. For instance, if a customer has written to complain, you ...