Shopify reports five strategies to cut business costs: leverage product gifting, utilize AI, negotiate with suppliers, ...

A version of this article appears in print on June 12, 2025, Section B, Page 1 of the New York edition with the headline: As Energy Costs Surge, Blame Falls on Grid Manager.

The world’s most successful companies obsess over every step of the customer journey because they understand a brutal truth: Friction kills conversion, trust and loyalty.

Businesses have implemented technologies to cut costs and improve operational efficiency without regard to the customer, hurting service quality in the process, Accenture found.

Xero’s international customer acquisition costs, or CAC, per subscriber have grown by over 50% since the onset of the pandemic and are three times greater than its Australia and New Zealand markets.

Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some expenses by 75% ...

MakeMyTrip faces intense competition and high customer acquisition costs, which could limit its ability to achieve super normal profits. See why MMYT stock is a Sell.

Improve your B2B PPC campaigns by understanding CAC, using offline conversion imports and improving lead-to-customer tracking.

Delta Air Lines reported a $380 million hit from the CrowdStrike outage. The carrier spent about $170 million on customer and crew-related costs — but saved on fuel. Delta stock fell in ...