SCOTTSDALE, Ariz.--(BUSINESS WIRE)--At its annual customer conference Blue Yonder ICON, Blue Yonder’s Cloud and Customer Experience team announced several initiatives and programs geared toward ...

"In collaboration with Blue Yonder, we automated category management operations at Farmacias Peruanas, optimizing store layouts and enhancing the shopping experience with data-driven insights.

Customer experience is your brand's most powerful differentiator. AI-powered customer experience gets smarter with every interaction. Reactive customer service isn't enough.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

AI chatbots that understand and respond to customer emotions can be used to personalize the customer experience and provide expedited resolutions.

NASHVILLE, Tenn. & DALLAS, May 05, 2025--To honor its customers who are driving digital transformations of their supply chains, Blue Yonder recognized the most pioneering companies with the ICONic ...

O’SULLIVAN: It’s broader than customer service. It’s the entire customer experience, which encompasses any point at which businesses engage with consumers, whether it’s in a marketing, sales or ...

Humana leads the industry on customer experience scores and is the only major national payer to land above the industry average, according to a new report from analysts at Forrester.

With fewer touchpoints along the customer journey, businesses must strive for flawless customer interactions.

Blue Shield of California Executive Vice President of Customer Experience and Chief Information Officer Michael Mathias notes that he wants his legacy to be developing the next generation of ...