All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Adobe is also innovating on the Adobe Experience Platform (AEP) with agentic functionality. The first set of capabilities are now live in the AEP Agent Orchestrator, which businesses can leverage to ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

EY is hoping to bridge the gap between customer experience (CX) and commercial performance, as changing consumer expectations and evolving tech reshape priorities. As part of this ambition, the ...

How do you see artificial intelligence (AI) transforming the future of financial services? AI is fundamentally reshaping financial services, driving a shift from reactive to predictive and proactive ...

What are records? Since 2014, The Marshall Project has been curating some of the best criminal justice reporting from around the web. In these records you will find the most recent and the most ...

Q1. We’ve all heard about Generative AI. But what exactly is Agentic AI, and why is it considered the next leap forward? To understand Agentic AI, we must first consider what makes large ...

In a video going viral on Instagram, a Zepto customer allegedly claims that she found ants in the Maggi she ordered from Zepto Cafe. For the unversed, Zepto Cafe is a quick-commerce food delivery ...

Of those, more than half said they were extremely or very upset by the experience, and a third reported feeling anxious, betrayed, or sad about it, according to the 2017 Customer Rage Study ...

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