Contemporary studies on digital transformation of various well-known companies have heightened the competitive positioning of `a successful business does not solely rely on the technologies they ...

Learn how we’re supercharging our HR support solutions with AI and Microsoft 365 Copilot technologies in Microsoft Dynamics 365 Customer Service.

CXICON (short for Customer Experience Icon) delivers practical, tech-driven solutions that improve how brands connect with their audiences.

The non-customer and customer components of the Total Experience Score, plotted on the two axes of the growth grid, represent each of these vectors.

Our phygital approach ensures we meet these diverse preferences while expanding our reach. “We have implemented several initiatives to enhance the customer experience.

Tesco workers have shared some of the most outrageous customer complaints they've ever received – so have you been guilty of doing any of these supermarket sins?

2. AI as the ultimate partner for customer service agents While AI is transforming the customer experience, it’s also revolutionizing the way customer service agents work. The days of agents ...

Learn how to use Copilot in PowerPoint to create, organize, and design presentations faster. See how AI tools draft slides, summarize content, and recommend visuals.