The better the customer experience, the easier it is to compel your audience to take action. Deliver a poor experience, and you jeopardize your chances of achieving your desired outcome.

As a leader in customer experience and customer-centric transformation, I’ve found that thoughtfully storyboarding each discussion, workshop or presentation enables me to have a better idea of ...

Instead of spending substantial time perfecting customer presentations, customer success professionals can now use AI tools like Microsoft 365 Copilot or Google Gemini to quickly and easily ...

Retailers need to focus less on the “shiny new objects” in technology and instead focus on systems and solutions that actually move the needle, said Ratnakar Lavu, Chief Technology Officer for Kohl’s, ...

As customer expectations for Internet of Things devices and their capabilities ramp up, CIOs and CX professionals must work together to offer the strongest customer experience.