For some organizations, the customer journey map is simple, at least when they start. The simple funnel formula of awareness, consideration, conversion and retention is a basic example.

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

Medtech, however, has historically focused more on clinical accuracy and compliance—often at the expense of experience. Today ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Report Ocean’s latest analysis delves into the “Vietnam Smart Card IC Market” Report from 2024 to 2032, covering an array of market facets such as characteristics, size, growth, segmentation, regional ...

By implementing this four-phase approach to training, sales team leaders can ensure employees are always ready to deliver ...

Cog 4: Keep learning a priority With heavy workloads, it’s easy for learning to fall down the list. To prevent this, ...