Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

In the modern digital era, Master Data Management (MDM) is undergoing a revolutionary transformation with the integration of artificial intelligence (AI) and advanced analytics. Viswakanth Ankireddi ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In today's fast-paced digital landscape, organizations are increasingly relying on Artificial Intelligence (AI) and ...