Knowing your customer retention rate and some strategies to improve it can help boost your bottom line. See the calculation and get tips here. BND Hamburger Icon ...

Customer retention leads to higher profits. Increases in customer retention can boost profits significantly. According to one widely cited calculation, increasing retention by 5 percent can boost ...

2. Connect with customers online to boost customer retention. People come to social media to be social. If you aren’t engaging your audience on social media, your posts will be lost in the endless ...

An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel ...

Customer acquisition costs (CAC) have increased significantly over the past decade. E-commerce brands are now losing $29 for every acquired customer , compared to just $9 back in 2013. Several ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Loop, the leading returns platform that serves over 1,800 Shopify brands, released the findings of the “Consumer Report: How Returns Impact Customer Retention ...

Studies show that increasing customer retention by just 5% can boost profits by 25-95%. For CEOs, prioritizing customer experience, loyalty, and personalized interactions is essential to building ...

How Customer Retention Will Shape Success in 2025 In a competitive economy, retaining customers requires creative, personalized strategies. Here’s how small businesses can turn loyalty into a ...

View all Zappos & Retention. Online shoe and clothing retailer, Zappos, has a long-standing reputation for excellent customer service, which has led to high customer retention rates and a whopping ...