Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find out, Conversica researchers surveyed 508 consumers and business buyers.

Fill in the caption with a clever quip by Wednesday and win publication of your line with the cartoon in next Sunday’s ...

As airfares continue to soar, and as passengers grapple with sky-high costs for all those “extras” — like the luxury of having adequate space to place your feet — it’s easy to be critical of airlines ...

Ellie Victor, Cofounder and CEO of ZOOM Marketing, one of Silicon Valley's premier positioning agencies with hundreds of ...

A lively summer spectacle for jazz lovers in Buffalo won't continue for the rest of the summer, and JazzBuffalo's executive ...

Famed Mexican boxer Julio César Chávez Jr. has been arrested for entering US illegally and will be deported to Mexico, where ...

Sean "Diddy" Combs got a standing ovation from fellow inmates when the music mogul returned to jail after winning acquittals ...

This always bugs me a little, as I fold towels and underwear or try to find all the socks to match over a hot dryer. Or: With ...

Katherine Fitzgerald, Jay Skurski, Lance Lysowski and Ryan O'Halloran take a look at James Cook's future with the Buffalo ...

Denodo, a leader in data management, announced the availability of the Denodo DeepQuery capability, now as a private preview, and generally ...