ICE agents alleged that her status as a lawful permanent resident had been revoked due to her past criminal convictions, Bowman and Hamilton said. She was detained in the Irwin County Detention Center ...

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company's self-service virtual agent. Now ...

Over the last five years, AI-powered customer service has seen significant growth. In 2021, AI chatbots alone saw a 45% year-over-year increase in use. By 2023, just over two-thirds of consumers ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

HOBOKEN, N.J. - NICE (NASDAQ:NICE), a $10.7 billion customer experience technology leader with robust financials and 12.6% revenue growth, has introduced CXone Mpower Agents, a new AI solution ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Browse here. The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore ...

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find out, Conversica researchers surveyed 508 consumers and business buyers.

New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teamsSAN MATEO, Calif., June 11, 2025 (GLOBE ...