Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

The proposed hike, filed this week with the state Public Service Commission, comes on the heels of a three-year rate increase ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

The second promise of the company’s AI agent is proactive support, where AI agents react to potential problems and conversation moments before a customer contacts support.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030.

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform found its roots as an online form builder that gave businesses and ...

The agents will serve as virtual coworkers, working alongside humans to address common headaches and pain points.

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of ...