Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Salesforce is growing its Einstein platform with an autonomous AI agent technology that will be used initially to support customer self-service.

In an office building on the waterfront in Jersey City, N.J., a yellow cartoon figure roughly the shape of a bowling pin — that’s you! — appears on a customer service agent’s computer screen.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week.

The study calls to light a greater question: Why are we so gosh-darned mean to customer service agents? There's really no excusing the behavior, but there are reasons that we lose our cool.

Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent ...

Kustomer’s platform introduces a suite of SMART AI Agents, built to enhance every aspect of customer service by automating routine tasks and delivering highly personalized solutions.

The AI-driven transformation of customer service offers a direct solution to the legacy pain points faced by traditional call centers, such as rage-clicking, high agent turnover, and customer churn.

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...

Got It AI, a conversational AI firm helping enterprises, has unveiled Agent Copilot, an AI assitant for customer service and sales operations.

Meta announced advancements in business AI —including the customer service AI agent that will make purchases and can respond to voice prompts from a user—at a conference Tuesday morning.