Technology powers nearly everything businesses do these days, and that includes hiring and recruitment. Applicant tracking ...

Apply with CV & Cover letter to [email protected] COORDINATOR Calle Del Mar is seeking a thoughtful, committed, and organized individual to support our LA-based team. This role’s ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

We found the best resume-building services that are easy-to-use and designed to support job applicants in all stages of their career search, ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

To demonstrate the impact of innovations in Salesforce on customer relationship management, the experts from Avenga provided several examples of successful platform usage in real business scenarios.